Online Video Counseling & COVID-19
for Residents of California
In light COVID-19 safety measures recommended by the CDC and the stay at home order in California, Love Heal Grow Counseling has expanded our online counseling availability.
Our therapists are successfully meeting with our clients via our easy-to-use, HIPAA-compliant video/call platform.
All virtual appointments have been going smoothly and we are grateful that in this time of stress and the unknown, we are still able to offer quality therapy services to help you care for your mental and emotional health.
Social distancing and isolation may be helpful to combat the virus, but it can have negative consequences for our moods and mental health—staying connected to a compassionate and skilled therapist can help.
Our therapists also added extended hours to better support people who have transitioned to a different life-schedule to balance working from home, childcare for kids at home, or other disruptions to their life.
We are here for you.
What Our Clients are Saying about Online Video/Call Counseling*
*All quotes are paraphrased and shared with permission.
“What’s weird is I think I might prefer it this way to coming down to the office sometimes; I just feel more relaxed at home.”
“I didn’t know how this would feel, but it actually just feels like we’re at a normal session in your office.”
“I’ve just been so stressed out, but I’m so glad I don’t have to stop therapy while this is going on. Thank you for doing this.”
Step 1: Receive Reminder Emails
Click “Join Video Call” Link
Step 2: You are Routed to the Platform
(You’ll need to download the app if using a smartphone)
Step 3: You’re Online with Your Therapist!
New to Telehealth/Video Counseling?
Some FAQ’s to Get You Up to Speed:
What do I need to know for our online video session?
All you need is high-speed internet access, a smartphone or computer, and a private location (like a room in your house, your office, your backyard, or even your car.) You can choose to go audio-only if you prefer and it will be more like a normal phone call.
You will receive an email reminder with your unique personalized video link the day before the appointment.
Our video conferencing software is secure and HIPAA-compliant.
Please make sure your private location that allows you to have the same level of concentration and openness you show in our in-person sessions. This may be a room with a closed door, your office is you have privacy at work, or even your car if you prefer.
Is Online Video Counseling effective?
Yes! Actually, studies are showing that online video counseling is just as effective as in-person therapy and even has some benefits that in-person therapy does not have (such as easier access and feeling more calm in sessions since you are in your own space).
In fact, at Love Heal Grow Counseling, we have been successfully providing telehealth services for 4 years to serve clients through out California and when clients are traveling for work, stuck at the office, or home sick.
We’re committed to continuing care and helping you reach your therapy goals.
Can I use my smartphone for the appointment?
Yes. If you plan to use a smartphone, you will be prompted to download an app first, so please log on 15 minutes early to download the app and log in. (Telehealth by SimplePractice if you would like to download ahead of time)
Can my partner and I take the meeting in different locations?
Yes, you can both use the link provided in the email reminder and join the call separately.
How long do you plan on offering online appointments in lieu of in-person appointments?
We will continue to follow local government, CDC and Public Health recommendations and reassess regularly. California’s stay at home order is indefinite at this time and could range from weeks to months. We will be in communication with all clients when we transition back to the office, but you can always continue online if you prefer.
How do I schedule additional appointments or reschedule appointments I’ve already made?
Please log on to the client portal here: